Conversational Commerce Agent for Shopify on WhatsApp

A natural language automation system that connects Shopify with WhatsApp to handle product discovery, orders, and promotions.It enables secure, AI-powered support and marketing—all inside a chat.

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Workflow in Action

Workflow in
Action

How it Works ?

How it Works ?

  • Intent Detection & Routing

    Understands messages and routes to right workflow.

  • Natural Language Product Discovery

    Finds products using simple customer language queries.

  • Secure Order Management

    Verify identity and manage orders through chat.

  • Smart Promotions & Cart Recovery

    Sends offers and reminders to boost conversions.

  • WhatsApp-Based Automation

    n8n workflows power real-time WhatsApp responses.

Tools Used

Tools Used

How will this help you ?

How will this help you ?

Conversational Product Discovery

Customers can search for wallpapers using simple natural language (e.g., “show me blue wallpapers”) through WhatsApp. No need to browse the website manually.

Secure Order
Management

Customers can check their order status, update contact info, or cancel orders via WhatsApp, with verification handled through secure 6-digit codes.

Personalized Conversational Marketing

Inactive or new users receive product recommendations and tailored promotions based on purchase history or browsing behavior—automated and AI-powered.


40%

Recovery in Abandoned Cart

2x

Increase in repeat customers

70%

Drop in customer Query time

42%

Increase in Customer Retention

42%

Increase in Customer Retention

40%

Recovery in Abandoned Cart

2x

Increase in repeat customers

70%

Drop in customer Query time

Email ID : hello@ekamapps.com
Phone/Whatsapp : +91-9971117162

Email ID : hello@ekamapps.com
Phone/Whatsapp : +91-9971117162